Buyer Help

Amazon Support

Bought from us on Amazon and something's wrong? Share your order # and we'll make it right within 24 hours.

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Looking to place a wholesale order, OEM / ODM, or apply for a trade account? Use the business contact page →

Name *

Email *

Company

Country

Phone

Message

Amazon marketplace *

Amazon order number *

Starts with 1XX-XXXXXXX-XXXXXXX — found in your Amazon order history.

Describe the issue *

What went wrong? Wrong item, DOA, missing parts, broken on arrival, warranty claim…

Prefer email? Write directly to support@fastlightinghub.com — the template will pre-fill the fields we need.

Either works — we check both inboxes. Please use one, not both, so your case isn't tracked twice.